Last updated: 10.06.2026

1. Processing Time

Orders are typically processed within 1–2 business days following confirmation of payment. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Locations

We currently ship within Switzerland.

3. Delivery Times

Estimated delivery times:

Switzerland: 1–3 business days

Delivery times are estimates and may vary during peak periods.

4. Tracking

Once your order has been dispatched, you will receive an email containing tracking information.

5. Shipping Costs

Shipping costs are calculated and displayed during checkout. Any free shipping thresholds will be clearly communicated on the website.

6. Delivery Issues

If your order arrives damaged or if you experience delivery issues, please contact us within 7 days of receipt. Email: hi@mushrumi.ch

7. Returns

Due to the nature of food supplements and food products, we cannot accept returns of products that have been opened, used, or altered after delivery.

8. Damaged or Incorrect Orders

If you receive:

• a damaged product,
• an incorrect product,
• or an incomplete order,

please contact us within 14 days of delivery. To help us resolve the issue quickly, please include:

• your order number,
• photographs of the product,
• a brief description of the issue.

9. Refunds

Where a refund is approved, it will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

10. Contact

For all returns and refund enquiries: hi@mushrumi.ch